- Receive calls from customers to advise products or handle requests that customers encounter
- Support order processing, provide necessary information about products to sales staff
- Accurately enter order information into the company's system to avoid errors and loss of information
- Monitor and update the status of customers whether they are satisfied with the product, have any complaints,...
- Receive and handle customer complaints. In case, there are problems that cannot be resolved by themselves, it is necessary to promptly and accurately notify the relevant sales staff or superiors
- Keep in touch with customers to inform information such as delivery time, location, complaint handling status,...
- Prepare reports and prepare necessary documents and papers according to assigned requirements
- Summarize and track spending, commissions for customers and sales staff.
- Priority: Female, priority is given to 9x children, carefully adjusted
- Can communicate in Japanese and English (no Vietnamese required)
- Can use Excel functions (functions are Vlook, if, pivot level)
- 2 years of experience in accounting or sales office
- Can create Excel macros
- Can use tools like RPA and Python
- Can go on business trips to Japan regularly. Later, when he returned to Japan, he worked for GMO Research.
- Salary 45-53M gross, can exchange if not suitable range
