1. Performance KPIs
- Sales: 40%
- Re-sales: 30%
- Revenue: 20%
2. Planning
- Plan and work with CM/GCM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales
- Plan for monthly, quarterly, yearly to train/coach staff in department.
3. New Sales Management
- Weekly and monthly sales and re-sales planning
- Monitor sales and re-sales performance daily
- Monitor conversion rate (visitors – placement tests- sales) daily
- Follow up bookings daily
- Review sales and re-sales performance weekly and set plan for upcoming week(s)
- Co-operate with other training centres to maximize sales and re-sales for the company
- Monitor telesales activities at centre.
4. Customer Satisfaction
Customer service
- Monitor sales in their customer care tasks to make sure the services are professional
- Handle customers’ feedbacks/complaints
- Verify customers’ requests relating to saving fee, class transfer, refund, etc.
- Verify special offer or discounts
- Propose events, activities for centre when necessary
- Support in events organized/planned by the company.
Coaching and training
- Conduct Workshop/Training for sales team.
5. Centre Operation
- Observe/monitor to make sure EP’s performance is accurate and professional
- Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards
- Check ERP to make sure every process is applied correctly
- Arrange staff working schedule.
6. School Contract
- Visit school to build relationship
- Monitor school contract to make sure deliver good service to the students
- Follow up payment at school.
7. Marketing
- Local MRK: Prepare and organize all local marketing event at centre
- ELT activities: Support all ELT activities at centre.
8. Reporting
- Complete reports: weekly, monthly or as required.
9. CM/GCM Delegation
- Support CM/GCM in centre performance
- Financial KPIs: new sales, revenue
- Support in cost control: utilities, paper, stationery, resources.
10. Account Management
- Assign account to EP
- Monitor all account at the centre to ensure good service
- Transfer account on time if any issue happened.
- University degree, major in English
- Experience in working in administration and customer services
- Sales experience is preferable
- Experience in supervision position.
Skills
- Good leadership and management skills
- Good analysis & problem solving skill
- Be able to well manage and organise the job
- Be careful and details
- Training, delegation & coaching skill
- Basic knowledge in finance.
Language: Good communication skills both in English and Vietnamese.
Computer: Good MS Office skills (Word, Excel, Powerpoint) and Google apps (Docs, Spreadsheet, Form etc.).
Salary range: 13tr - 15tr gross
