Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint, ...
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of customer service and a positive guest experience.
Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
Ability to adapt and work well under pressure in a fast-paced environment.
Ability to take ownership and solve problems.
Positive and resilient attitude.
Minimum high school diploma or equivalent.
At least 6 months in Customer Service role.
Salary
Base salary: 7.500.000vnd/month.
Meal Allowance: 500.000vnd/month.
Complexity allowance: 1.000.000vnd/month (If you handle Inbound call).
Monthly KPI incentive: 900.000 – 1.200.000vnd.
Benefits
14 Annual leave per year.
Computer provided.
100% English Environment.
Global training program.
Annual review.
13th pay salary.
Work Time: 24/7, 2 days off per week, arranged by team leaders.
Day Shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.
Night Shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00.
Venue: Tower 1, OneHub Saigon, Lot C1-2, D1 Street, Saigon Hi-tech Park, Thu Duc City, Ho Chi Minh City, Viet Nam.
Flemington Tower, 182 Le Dai Hanh, District 11, Ho Chi Minh City, Viet Nam
